In the instance where you login and don't see your coins in your balance, this is usually caused by a graphical or web interface issue.

If you don't see coins in your account balance, please reach out to our online Support team to help you out.

Note: Most of our assets are stored in hard wallets, strengthening our security. Our recent partnership with Fireblocks also adds extra security protection to our platform. These security measures place us in a position of not recording any hacking incident on our entire system.

Email: [email protected]

Chat: Click on the Blue icon in Lower Right corner to reach us (Web) or go to the Account section and tap on Support chat (Mobile)